K. Sean Buvala

Three Secrets Storytelling Reveals About Your Business or Nonprofit Organization

Knowing storytelling techniques is not a “fluffy” or soft skill for your business. Just as your accountant needs to have strong skills in numbers and laws, so must all your staff and volunteers learn storytelling, both creating and listening.

As good accounting can be a barometer about your company so does storytelling give you a picture of your organization’s health. Like the ledger, business storytelling reveals truth about your organization. No matter if your company has just a single entrepreneur or a payroll of thousands, pay attention to these revelations.

1. Storytelling reveals what your customers really think. Gathering customer stories tells you what is truly happening. No matter what organizational myth you might have, the real truth comes from your customers. There is a reason the “Emperor’s New Clothes” is such a popular story for so many generations. Are you going to be caught naked someday because you did not truly listen to your client’s real stories?

2. Storytelling reveals who is really paying attention. Your company should make it a point to conduct regular sessions of story gathering from employees and management. Processes like my “Intentionality”(tm) activity help anyone in any company create stories about everyday experiences. Like a Board that cannot tell you about the company ledger, be very afraid of any upper management that never has new stories of the company. Stories of how the powerful are deposed are very common in world folktales. Is your CEO paying attention- even if the CEO and the janitor are the same person in your small business?

3. Storytelling reveals your organization’s ability to adapt to change. For survival, your ledger needs to show some reserve funds for your metaphorical “rainy day.” So, too, stories of change show how your company has the readiness and acceptance of the inevitable shifts in the market. Are you prepared for everything to change tomorrow? Are you stuck in the same old ways? Can you make a list, right now, of the stories that show how your nonprofit or business has adapted to change? You do not have past stories of change management and adaptability in your company? You are in for a rough future.

Corporate stories and skills in business storytelling, yes even storytelling for financial advisors, are as valuable to your group as good accounting. Are you giving storytelling the attention it deserves?

Corporate Storytelling Techniques: Five Ways to Convey Your Passion

Stories are being told about your company all the time. Unless you have never had a customer, someone somewhere is talking about your company. When they do so, they are speaking with passion either for or against your business. You need to have your passionate stories ready to add to that conversation. To create raving fans in your business, you need to be a raving business.

When a customer experiences your company, they leave with an impression. If they were offended, hurt or feel they did not get good value, they will passionately talk about (create the story of) their perceptions of your business. Likewise, if you exceeded their expectations, they will also talk about that story. When a person hears one of these customer stories about your business, do you have your own equally passionate company stories to counter or confirm? Can your customers find these passionate stories on your website via video or audio links?

Here are five storytelling for business tips to help you express your passion:

1. Do not be afraid to be full of passion about your product or service. For example, I am always amazed at the way small brick-and-mortar business owners can be so alive and excited about their offerings but yet have zero expressions of that anywhere on their websites, other advertising or in casual conversations. Real passion ignites real passion. Don’t tell me that you’re “passionate about the perfect cup of coffee” at your coffee shop. Rather, through business storytelling, show me your passion by telling me the story of how you spent a year travelling the country to find the best and most unique roasting machine. I want to see that look in your eyes as you tell me about the best/worst coffee you ever had that led you to start your own business. Let me laugh with you about your obsessive interviewing and auditioning in order to find the perfect baristas. Help me to feel your focus as you tell me about going through a dozen suppliers (and their unique personalities) looking for the perfect coffee beans.

2. Your employees are your best source of truth about your company. Train your employees in ways to gather and collect their own company stories. Then, on a regular basis, gather employees together to share these stories. The sharing of these stories must not be mandatory. Requiring employees to have a story results in faked stories. By the way, my coaching clients will sometimes hesitate to use this story-gathering process with employees because the session will generate “nothing but complaints” from the participants. All stories have value to your company and if you are getting lots of complaints, let those stories be the catalyst for internal change. Take the cue to understand: if your staff is producing uncomfortable stories, then you can be assured that your customers are unhappy, too.

3. If your company is very large with multiple locations or large departments, start your storytelling process in just one section of the company. Nothing squashes passion more than yet another management project that “we are all going to do.” Choose one department and let them be the first group to experience the power of business storytelling. Once they have learned and applied storytelling techniques successfully, then other departments or locations will want to join in.

4. The elevator speech is dead. For any size company, learn to tell each of your stories in a variety of time formats such as two minutes, six minutes or fifteen minutes. Always be ready to tell potential customers about your work. Your preparedness will help convey your passion.

5. Remember that storytelling is a person-to-person experience. Take every opportunity to be in front of customers or employees to tell your stories. Digital storytelling, print advertisements and social media are all fine tools, but they can never replace the benefits of experiencing your story passionately told live and in person.

Storytelling is one of your business communication essentials. Add passion to your public speaking!

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Sean Buvala is a storyteller and corporate coach focusing on communication skills through the art of storytelling for business. He can be reached at www.seantells.net . You may also follow him on Twitter at @storyteller.

New Storytelling in Business PodCast: The Elevator Speech is Dead!

Episode Five: “The Elevator Speech is Dead”
Sean talks this week about the archaic concept of the elevator speech. The elevator speech: when you learn a singular “speech” to talk about your business with new clients and customers. Rather, Sean talks about learning the power of your story to be used in different time frames. Sean also tells you the obscure Grimm tale of “Not Much.” You’ll also hear from a listener who called in to tell us his reaction to these podcasts.
Listen in: Episode Five

CorporateSpeakersite.com

There is really nothing to this post but to give some SEO love to http://www.corporatespeakersite.com/. Thanks for your patience.

Non Profit Leaders: Do Your Volunteers Know Your Story?

Non Profit Leaders: Do your volunteers know your story?

Yesterday, on my way into the grocery store, a woman sitting at “animal rescue” table asked me if I would like to donate to their rescue shelter. As I made my way into the store, I had both the time and the inclination to listen to her ask for a donation as my family has been connected to the work of rescue shelters for more than six years. (You can see the website at 3lostdogs.com.) As well, we have three “rescued” shelter dogs in our life. So, I am open to the idea that these volunteers were promoting. I also know that these impromptu tables are an important non profit funding source.

I asked her, “What does your shelter do?” The volunteer was not ready to answer my question. She did not know the story of the shelter she was representing. Her only answer was, “We do the adoptions at the (name of pet store).” Outside of that, she did not know what to say.

So, unlike most people passing her table, I stopped long enough to actually talk to her. I was a prime-candidate to donate money to her cause. However, she had not been trained in how to talk to potential donors. Either she did not know the story of her group or she had not been trained to speak about her organization.

This, of course, is not her fault. Her lack of preparedness was the fault of the director of her non-profit organization. It is possible that she had been trained on where to find the table that she needed, what to do with the money she collected and where to turn in the forms at the end of her shift. She was not trained in talking about the mission of her organization.

How about your volunteers and employees? Have they been trained to tell both their story of why they volunteer as well as the story of your organization? I am not talking about elevator speeches here. These elevator speeches, also know as unique selling points, are static anecdotes used to snare others. Rather, knowing the multiple stories of your organizations and how to adapt them to both casual and formal situations is a key skill for your staff, both volunteer and paid.

Here are three steps you need to follow to prepare your staff to use the power of story in your non-profit organization.

1. Collect the stories of your group.
There are a variety of techniques available to aid any organization in the collection of their stories. However, the best method is the oldest method: listen. Train your staff to think about stories. Ask them to think: what is happening/has happened that others need to know about? Find a way to share these stories at regular gatherings. Never make story sharing mandatory in any setting. Although many trainers advocate this, the pressure of “I must have a story” results in poor stories shared when your staff is under pressure to come up with anything. Stories should always be gathered in an organic or grass-roots process.

2. Train staff in the essential skills (the how-to) of storytelling.
The best investment you can make in your organization’s future is to enlist the help of an experienced storytelling coach to teach your staff and volunteers to tell stories. You want your team to be able to know and tell your core or essential stories in a variety of time formats. For example, the volunteer I encountered outside the grocery store might have known the 20-minute story of their organization but had not been trained to tell it to me in a two-minute setting. She would need to know both the long and short versions. You also want your team to be able to use stories as frames for presentations that require quantities of data and shared information. Teach storytelling techniques first and save the high-level theories of storytelling for advanced classes once your staff has had success with storytelling.

3. All non-profit leadership must use stories at every gathering.
In every public speaking setting, from formal board meetings to casual walk-arounds, the leadership of the organization must fully immerse themselves in the use of story. Despite the glut of storytelling-for-business consultants available, the idea of storytelling for adults in a business setting remains challenging for many. Your leadership team, from the top on down, must clearly demonstrate the importance of story in all settings.

In even good economic times, a non-profit organization must have a strong command of their past, present and future stories. Your potential donors are interested in what their money can do in your organization, assuming your mission aligns with their values. Are your volunteers ready to speak your mission statement, not in overused mission “statement-eese,” but rather in the geniune stories of your group’s daily experiences?

Expressing your organization’s story should be a skill for all of your staff. It is a requirement for business communication today. Consider everyone in your organization to be public speakers. Your experiences, expressed in story, are the unique features of your group. Be sure your donors can understand them.

I did explain to the volunteer outside the grocery store about my family’s history and thanked her for the good work she was promoting in defense of abandoned animals. Her work was important and I hope she had some success in collecting funds for their rescue project. However, I knew that she was unprepared for real conversations about the work and mission of her group. I hope that the leadership of her group soon gets a chance to teach their staff to tell the real stories of the challenges and successes of their charity.

Good stories, willing listeners and a staff trained in public speaking skills are tangible assets for every non-profit group must have.

Storytelling for Business: Three Quick Fixes

Three Quick Fixes to Your Storytelling for Business.

Having done executive coaching and corporate storytelling training over the last 23 years, I have seen many common mistakes from folks wishing to use storytelling for business presentations. Here are three of my quick fixes for public speaking issues.

Fix Number One: Take your story seriously.
World stories, myths and legends have endured for many centuries because of their ability to carry powerful messages in the small space of well-selected words. Use this power carefully. When I work with clients, they will often have spent many hours on their appearance, their eye contact and the slides they will project. However, they only spend minutes on story selection and presentation. This is a big mistake. There is no such thing as a simple story. Stories are powerful tools and, used incorrectly, they will explode back at you. Stories selected with care, crafted with good storytelling techniques and told with an intentional purpose will create a long-lasting impact on your audience. Your listeners will remember your stories long after the memory of your nice tie, fancy dress or overhead slides quickly fades away.

Fix Number Two: Plan the gestures you will use.
Your hands do not always need to be in motion nor held clasped in front of you as if you were carrying a bouquet of flowers. Avoid making choppy hand movements with eve-ry syl-la-ble you speak. Plan your gestures to match your story and move effortlessly and smoothly from one gesture to another. Let you hands rest naturally at your sides in between gestures. Try to avoid the finger pyramids or hand clasping between gestures.

Fix Number Three: Speak in your natural voice.
One of the best time investments you can make as a public speaker is to watch a professional storyteller speak to your target demographic of adults. You will see and hear the differences between how one tells stories to adults and how one practices storytelling for children. You must avoid the “sing song” voice of the unpracticed storyteller, who, like revered hosts of children’s television programming, makes a lilting vocal pattern that sends adult audiences screaming out of the room.

Also, be aware that when you speak personal or “real” stories about your company you do not imitate or mimic the voices of others. Speak in your own voice. In most cases, do not change your voice to reflect your perceptions of the gender, race, regional origin or social status of those of which you are speaking. Mimicking another can quickly backfire on you, causing you to lose goodwill and trust with your audience.

Applying these quick fixes for public speaking will help your audience to be fully immersed in your presentation. Your storytelling, well prepared and well coached, can lower your public speaking anxiety and make you one of the best business speakers your audience has ever heard.

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Sean Buvala ( Twitter him @storyteller) is an award-winning storyteller, experienced business speaker and executive speaking coach who helps businesses grow their bottom line and create employee satisfaction through the power of storytelling. His website is http://www.seantells.net. He offers private training and coaching. Learn about his small group, multi-day workshop at http://www.executivespeakingtraining.com .

Improve Your Communication Skills with Storytelling Techniques

Use Storytelling Techniques Improve Your Communication Skills

Storytelling is the “mother” of all communications. Every art form relies on Story to convey meaning. Despite this truth, many communicators only approach storytelling as an adjunct to their speaking and presenting. For this quick article, I am speaking about oral storytelling, not digital storytelling that does not rely or build on a presenter’s public speaking skills. I suggest that mastering oral or traditional storytelling should be at the top of every speaker’s list of priorities.

Here are three foundational reasons that storytelling helps you improve your presentation skills:

1. Storytelling teaches you to think on your feet. When you learn to be a good storyteller, telling stories to all sizes of audiences from 2 or 2000 people, you must learn to adjust your energy and pace to match the audience reaction. “Reading” or understanding the mood, energy and desires of your audience is a good communication skill at all levels.

2. Storytelling teaches you to be spontaneous. While you are learning to tell a story, you focus on thinking about your story in an outline form, or episode-by-episode. Good storytellers do not memorize their stories word-for-word and do not use notes or other ways of reading their stories. No matter how you are communicating, it is never a good idea to deliver a canned, memorized speech to anyone. As a storyteller, you learn to rely on your ability to “see” a story as it happens, letting different parts of the story take precedence at different times. You will never tell a story the same way twice just as you should never speak to an audience like any audience before it.

3. Storytelling helps you to think about the deeper meanings of your content. Almost all stories carry some type of moral or ethical message and understanding. As you adapt personal and world stories to your presentations, you will start thinking deeper about the meaning of your communications. Of course, you may or may not act on those meanings, but you will generally find your presentations more satisfying as you understand their impact on your listeners.

All cultures use storytelling. Storytelling is a universal language and a core-skill for all presenters. My best public-speaking tip: seek out learning and coaching in the art of storytelling and work stories into all your presentations.

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Sean Buvala is a professional storyteller, the director of Storyteller.net and a nationally recognized storytelling consultant. Please see his website to learn more about his storytelling techniques for corporate training. You can learn how to tell a story through his Ebook at at www.storytelling101.com

How To Tell A Story

How to Tell a Story.

One of the most searched-for communication skills on the Internet is “how to tell a story.” I would like to give you a quick step-by-step guide to this process of story telling, drawn from my 23 years of being a professional storyteller. This is the fast and quick method to learn a new story.

1. Decide on a story. Sounds elementary, but at some point, you need to find a story that you love. If you are having problems, search the Internet for some simple Aesop fables or find some good stories at a site like Storyteller.net .

2. Break the story down into an outline of events so that you can remember the episodes of each story.

You have two choices for step three. Do one or both if you would like.

3A. Write out or draw out the parts of the story. Using longhand, that means pencil and paper, write out the episodes of the story in your own words. Do not copy the story. Rewrite it in your own words. Doing this process by hand allows your brain to overcome any resistance you might have to the story. Knowing you can do this process with your story is also a way for your brain to overcome some fear of public speaking that might hinder you from telling this story.

3B. The other way to break down a story is via “storyboarding,” a technique that many storytellers use. Take a letter-sized piece of paper. Fold it in half along the length. You now have an eleven inch piece of pager that looks like a taco. Then, fold the right side up against the left and then fold the same way again. When you unfold the paper you will have a piece of paper divided into 8 segments.

Starting at the top segment, draw out each step of the story. This is only for you to learn so stick figures and bad drawings are just fine. This visual method may help you grasp the story better than writing alone.

4. Begin to tell yourself the story, aloud, using your own words while looking at one of the #3 tools above. Repeat this process several times.

5. Think about the story you are telling. Are there parts of the story that do not really need to be there? Do they drag down the story? Cross them off the list or the storyboard and tell yourself the story one more time with those parts of the story removed. Again, at each of these times, you are speaking your story aloud. Let your face get a feel for the story.

6. Put your notes down and tell yourself the story a few more times. This is a great exercise to do while you are driving your car or cleaning your house. Just keep talking to yourself.

7. Call up a friend or find an associate and tell them your story. Use no notes or storyboard. When you finish telling the story to your associate, ask them if it makes sense to them. Did they think you left out any parts? This is not the time to see if they “get it” or understand the deep meanings. You just want to know if the essential delivery of the story makes sense.

8. As your confidence in the story grows, you will want to start thinking about the emotions represented by different words in the story. You may find that you wish to emphasize one part or character over another. These things come with time. If you feel better about saying “once upon a time” at the beginning or “the end” as one of your story endings, then do so. As you grow to understand storytelling even more, you will learn so many other ways to start or end a story.

9. When it is time for your story’s debut, be confident. Look at your audience. Speak clearly. Slow down and enjoy the story experience. As a professional storyteller, I can tell you that it takes a dozen or more tellings of a story to find the your true rhythm and delivery for each story.

There you have it, how to tell a great story! This is a quick, get-it-now guide to storytelling. There is so much more you can learn about how to tell a story. Remember- get started today telling stories. Like a painter who must paint often to get better at painting, you, too, must speak stories often and to many groups in order to improve.

Some resources:

To get my free ECourse on storytelling, see the front page of my website at www.seantells.net.

For hundreds of articles and stories, please visit www.storyteller.net.

To order the EWorkbook on storytelling that includes live coaching and audio files, please visit www.storytelling101.com

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Based in Arizona, Sean Buvala is a full-time professional storyteller and storytelling consultant who works throughout North America teaching storytelling for business. Along with storytelling techniques for corporate communication, Sean is also sought after for teaching storytelling for teachers of middle school and high-school students. For more information about Sean’s work as a storytelling coach, please see his site at www.seantells.net.

Advice for New Twitter Users: 5 Tips

As a working artist and speaking coach, I have found Twitter to be an effective tool for producing a greater quantity of interested contacts and providing thought-provoking conversations. Here are a few basic tips you need to know.

1. Add in your photo, your location, bio and URL.

Those little pieces of information help you to become a “real” person to those who might be interested in following and getting updates from you. If you are using Twitter just to play around, then put whatever you want in those slots. If you are using Twitter to build relationships around your brand or company, then put real answers in there. A photo is necessary if you want your profile to be taken seriously. I do not follow (have the regular updates of others directly posted to my page) those who cannot complete their profile.

Hint: After you have logged in to Twitter, you will find the place to make all these changes when you click the word “settings” in the upper right-hand corner.

2. Frequently check the “@Replies” and “Direct Messages” for your account.

@Replies are messages that are sent to your attention that everyone on Twitter can read. Direct Messages, usually abbreviated as DM, are messages that are sent only to you and can be read only by you. Once you are logged in, you can find the links to both of these sections on the far right-hand side of the page.

3. Use the @ feature to engage in conversations.

Twitter is no longer a one-way posting system. There are conversations taking place. Please participate. You have two ways to respond if someone Tweets (sends) a message that interests you. First, you can use the built-in feature to reply. Next to the Tweet (the short message) to which you want to respond, to the right edge of the message, are two symbols that appear when you mouse over the edge of the Tweet. Click on the round arrow that points to the left. This will automatically put the original poster’s name in the “what are you doing” box at the top of the page as well as provide a link back to the original post. You then just fill in your comments right next to the name of the original sender and then press the “update” button.

The second way to respond to a Tweet or initiate a conversation is to directly address an individual. You do this by using the @ and the user name. For example, if you wanted to send a message to me with the user name of “storyteller,” the first thing you would type in the message box is: @storyteller. Notice there is no space between the @ sign and my user name. A message to me would look like this:

@storyteller Thanks for the Twitter Tips!

Remember that the @ function is public. Always keep your postings professional and civil. Twitter is not the place for schoolyard fights and name-calling. Always let your postings reflect the best of who you are and what you do.

4. Grow your followers naturally instead of playing the “counting” game.

I follow people on Twitter because what they say interests me or somehow applies to my work. In most cases, I will also follow anyone who sends me an @ message as that means they have actually read my postings. I do not follow everyone who follows me nor do I expect that everyone must follow me back. I think it is also disingenuous to say you are following thousands of people. There is simply no way to keep track of thousands of followers. “I have more followers than you” is a game that you do not need to play. Your followers will build slowly and naturally as you Twit (post) your ideas.

5. Tweet about what you know, sharing links and resources rather than trying to sell something.

You will frequently read about “adding value” to the Twitter conversations. Be a Twitter giver. Be an expert in your field rather than trying to get the rest of us to buy something from you. Ask real questions and watch the answers flow back @ you. If you are adding good content in order to build relationships and conversations, you will hear from those who will want to know more about your work and career.

6. Bonus Tip: You are not limited to answering Twitter’s “What Are You Doing?” question.

Spend some time watching how others use Twitter. You will find very few folks who are only talking about their activities. You will find lots of good conversations, interesting links and growing relationships.

You will find that Twitter can is a way to improve your communications and even create new opportunities. There is so much more to the Twitter service than I have touched on here and I hope this article gives you a way to get started.

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Sean Buvala (www.seantells.net) is a full-time, professional storyteller and presenter coach who will teach you to use the power of story to increase your bottom line and increase employee satisfaction and retention. He also trains other working artists how to create their own effective marketing campaigns via his ‘Outside-In Artists’ Marketing Boot Camp.”

Three Foundations of Non-Profit Storytelling

(Submitted by K. Sean Buvala)

There are three essential stones needed to build a strong foundation of storytelling in business. Are you practicing them?

1. Corporate and Non Profit Storytelling must be gathered in an organic manner. The imperative of “come to the meeting with three stories to share” is always destined to fail. It is a very popular teaching right now to have company meetings where employees are required to share stories. Mandatory story sharing does not work. Most people, unless they are trained in the process of gathering stories as they happen, cannot produce stories on demand. It is much like the old game-show experiences where contestants say they can play the game great at home, but when they are there in the television studio, they cannot remember anything at all.

To gather stories from your employees and volunteers, immerse them in the techniques of story gathering. I teach several different methods including Trigger Words™ and Intentionality™. As people become more comfortable with finding stories, they will be better able to submit these story ideas via Email or perhaps in employee gatherings where storytelling is optional and fun. These types of stories, gathered in a natural and organic manner, make a much stronger foundation upon which to build programming and marketing.

2. Stories used in business storytelling must be used in an ethical manner. When you find a story, either from an employee or customer, you must get permission to tell that story. It is never ethical to tell someone else’s story as your own, as if it happened to you.

Several years ago, I was teaching at a corporate event. At the end of the session, members of the class began to share their stories that they had worked on all day. One participant began to tell a story about eating cookies while seated at the gate of an airport. As she spoke, I began to recognize clearly that her story was taken directly from one of those collections of sappy stories printed in mass market books. When she finished her tale, I asked her how it felt to have had that story published in a very popular book. After several moments of go-around, she admitted that it was not her story but one she found. Of course, her integrity with the group dropped a notch or two. What would the fallout be when caught telling lies with real customers?

In the non-profit world, the use of stories must be approached with special concern and sensitivity. Always have permission to use a story and never tell a story that did not happen unless you have clearly identified it as an amalgamation of the “typical” stories of your company.

3. Storytelling must be practiced from the “top down.” If the CEO and other senior staff members refuse to use storytelling, then you cannot expect the sales staff on the floor to embrace story. Unlike many management fads and ideas, story as a communication tool has been proven successful for centuries. Yet, many employees may find storytelling initially uncomfortable. To be successful in your organization, the most senior members of your staff must be the first to tell stories in meetings and events. As a trainer, I know that the first group I must train for storytelling are the folks in the corner offices.

Knowing these three essential stones to storytelling will improve your experiences in corporate communications.

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About the Author: K. Sean Buvala

“I help entrepreneurs and non-profit leaders utilize the power of storytelling to increase their bottom line, secure funding, and recruit/retain staff and volunteers.” He is the founder and director of the “Executive Speaker Training” workshop, with focused, small-group training in the art and techniques of business storytelling.